SHIPPING POLICY

Fast, reliable shipping from Michigan. Over 2 million orders shipped. Most orders arrive in 2–5 business days. Order before 2:00 PM EST and it ships the same day.

We are committed to shipping your order quickly, safely, and reliably. You can email our U.S.-based customer support team 24/7 with any questions or concerns.

AT A GLANCE

  • Ships from: Michigan, USA
  • Same-day shipping: Orders placed before 2:00 PM EST, Monday–Friday
  • Standard shipping: Flat rate to anywhere in the continental U.S.
  • Free shipping: Available on qualifying orders (after discounts, before taxes)
  • Typical delivery: 2–5 business days after shipment
  • Tracking: Included with every order
  • Package protection: Optional at checkout

HOW SHIPPING WORKS

We Ship Fast

Orders placed before 2:00 PM EST on business days (Monday through Friday) typically ship the same day. Orders placed after 2:00 PM EST or on weekends ship the next business day.

Once your order ships, you'll receive a confirmation email with tracking so you can follow your package every step of the way.

Most customers receive their orders within 2 to 5 business days after shipment, depending on location and carrier. Orders are not shipped on weekends or federal holidays. Delivery estimates are provided as a guide and are not guaranteed, as carriers may occasionally experience delays. Some orders may ship in multiple packages.

Shipping Rates

Standard shipping is a flat rate to anywhere in the continental United States. Free shipping is available on qualifying orders (calculated after discounts, before taxes). See your cart for details.

Shipping to Alaska, Hawaii, and U.S. territories may have different rates. Expedited shipping options are available at checkout with rates calculated based on destination.

Shipping fees are non-refundable once an order has shipped.

Protect Your Package

At checkout, you can add Return Label + Package Protection to your order. This optional coverage includes:

  • A prepaid return shipping label if you need to send anything back
  • Full protection if your package is lost, stolen, or damaged in transit (outbound and return)
  • Priority support and faster claim resolution

Most Ava Lane customers add this for peace of mind — it's the easiest way to make sure you're fully covered.

Tracking Your Order

Every order includes tracking. You'll receive a shipping confirmation email as soon as your order leaves our facility.

Customers are responsible for monitoring tracking and securing delivery once the package arrives. Ava Lane Boutique is not responsible for packages left unattended after confirmed delivery.

If you need help locating a package, our support team is happy to assist.

ADDITIONAL DETAILS

Lost, Stolen, or Damaged Packages

If something goes wrong with your shipment, we're here to help.

Customers with Return Label + Package Protection will receive the fastest resolution — we'll take care of it right away. If you didn't purchase protection, we'll still work with the shipping carrier on your behalf to resolve the issue.

Claims must be submitted within 7 days of the delivery date shown in tracking. Packages marked as delivered by the carrier are considered successfully delivered. Ava Lane Boutique is not responsible for shipping carrier delays once a package has been accepted into the carrier's network.

Address Accuracy

Please double-check your shipping address at checkout. Orders ship to the address entered at the time of purchase. If you need to update your address after placing an order, contact us immediately — we'll do our best to help before shipment.

We cannot guarantee address changes once an order has been processed or shipped. If a package is returned due to an incorrect or undeliverable address, the customer is responsible for reshipping costs.

Free Shipping and Partial Returns

If an order qualified for free shipping and is partially returned, bringing the remaining merchandise total below the free shipping minimum, the original shipping cost will be deducted from the refund.

Our Commitment to You

We stand behind every order and are here to help if any issues arise. Our goal is to deliver your order safely and ensure you have a great experience.

By placing an order, you agree to this Shipping Policy.

Questions? Our customer support team is available 24/7 at Support@AvaLaneBoutique.com.