FAQ
Frequently Asked Questions
📦 Ordering & Shipping
Where do you ship from?
All Ava Lane Boutique orders ship directly from our facility in Auburn Hills, Michigan, USA.
- Over 2 million orders have shipped from our Michigan warehouse.
How much does shipping cost?
We offer $7.97 flat rate standard shipping anywhere in the continental United States.
Orders over $89.00 (after discounts and before taxes) ship FREE.
Shipping rates to Alaska, Hawaii, and U.S. territories may vary.
How long will it take to receive my order?
Orders placed before 2:00 PM EST typically ship the same day or next business day.
Most customers receive their orders within 2 to 5 business days after shipment.
You will receive tracking information as soon as your order ships.
Do you offer expedited shipping?
Yes. Expedited shipping options are available at checkout.
What is "Return Label + Package Protection"?
"Return Label + Package Protection" is an optional service available at checkout that provides:
- Prepaid return shipping label if needed
- Protection if your package is lost, stolen, or damaged in transit
- Faster resolution if a shipping issue occurs
Most customers choose this option for added peace of mind.
🔁 Returns & Exchanges
What is your refund policy?
We offer 30-day returns from the delivery date on eligible items.
Items must be unworn, unwashed, and have original tags attached.
Shipping fees are non-refundable.
Click here to view our full refund policy
How do I start a return?
Visit our Returns Portal to start your return. It’s quick and hassle-free!
You will need your order number and email address.
Can I exchange an item?
Yes! We offer exchanges through our return portal.
🎁 Gift Cards & Promotions
Can I use more than one discount code?
Only one discount code can be used per order.
Can I return an item purchased with a gift card?
Yes! Refunds for gift card purchases will be issued as a store credit or a new gift card.
Can I get a refund to my credit card if I used a gift card?
Refunds are issued to the original payment method.
Any gift card portion will be refunded to a gift card.
👚 Product Info & Availability
How do I know what size to order?
Each product page includes:
• Detailed size chart
• Fit notes
• Fit videos when available
If you need help, our team is always happy to assist.
An item I love is sold out. Will it be restocked?
Some styles are limited, while others may be restocked.
Click "Notify Me" on the product page to receive restock alerts.
📱 App, Social Media & Notifications
Do you have an app?
Yes.
Download the Ava Lane Boutique app on iOS or Android for:
• Exclusive deals
• Live sales
• Early access to new arrivals
How can I stay in the loop with promotions and new arrivals?
The best ways to stay connected:
• Download our app
• Sign up for email
• Subscribe to text messages
• Follow us on social media
🛍️ General
Where are you located?
Our headquarters and warehouse are located at:
2661 Superior Ct
Auburn Hills, MI 48326
Can I pick up my order locally?
Yes.
Local customers can select Local Pickup at checkout to avoid shipping fees.
You will be notified when your order is ready.
Visit our Local Pickup page for more details.
How do I contact customer service?
You can email our U.S. based support team anytime at support@avalaneboutique.com or visit our Contact Page.
During normal business hours, most emails receive a response within 1 hour and no later than 1 business day.
We pride ourselves on fast, helpful responses.