REFUND POLICY
Easy returns, real exchanges, no stress. We want you to love everything you order from Ava Lane Boutique. If something isn't right, return it within 30 days or exchange it for a different size — we'll handle the rest.
Most customers find their perfect fit using our detailed sizing and fit guidance. You can email our U.S.-based customer support team 24/7 with any questions or concerns.
AT A GLANCE
- Return window: 30 days from delivery
- Exchanges: Select your new size in the return portal
- Refund options: Original payment method or instant store credit
- Return label: Included with Return Label + Package Protection (purchased at checkout)
- Without Package Protection: Return label available for $9.97
- Store credit: Never expires
- Requirements: Tags attached, unworn, unwashed
- "Final Sale" items: Not eligible for return or exchange
- Shipping costs: Non-refundable
- TikTok Shop: Refunds must be initiated through TikTok Shop (email us for support anytime)
HOW RETURNS & EXCHANGES WORK
Start Your Return or Exchange
All returns and exchanges for orders placed on AvaLaneBoutique.com start in our easy-to-use return portal:
From the portal, you can choose to:
- Exchange for a different size — Select the size you need, and once we receive and approve your return, your new order is created automatically. You'll get a notification with fresh tracking.
- Get a refund — Choose your original payment method or instant store credit. Store credit is issued immediately and never expires.
Please include your packing slip or order information inside your return package.
What If My Exchange Size Is Out of Stock?
If the size you need isn't available, we'll issue store credit so you can choose a different style or check back when it's restocked. Store credit never expires.
Choosing the Best Fit
We encourage you to review our sizing charts, fit notes, and product details before purchasing — it helps ensure the best possible experience. Feel free to contact us if you ever need fit advice.
Return Shipping
With Return Label + Package Protection: You'll receive a prepaid return label at no additional cost when you start your return. This coverage also protects your package if it's lost or damaged in transit (outbound and return). This is the easiest option and what most Ava Lane customers choose.
Without Package Protection: Return shipping labels are available for $9.97, or you may ship your return using your own carrier and method. The return label cost will be deducted from your refund or store credit. Original shipping fees are non-refundable.
If you choose not to purchase Package Protection, you are responsible for ensuring your return package is successfully delivered to Ava Lane Boutique. We recommend using a trackable and insured shipping method, as refunds and store credit cannot be issued for returns that are not successfully delivered.
Orders marked as delivered by the shipping carrier are considered successfully delivered.
How Long Does It Take?
Returns are processed within 5 to 7 business days after they arrive at our facility. Processing may take slightly longer during peak seasons.
Refunds to your original payment method may take several additional business days to appear depending on your bank. Please allow 5 to 10 business days for your financial institution to post the refund. Store credit is issued immediately.
Tip: Most customers choose store credit so they can reorder the right size or style before it sells out.
If a return is refused, the item will be shipped back to the customer at the customer's expense.
RETURN REQUIREMENTS
To keep things fair for all customers, returned items must meet all of the following requirements:
- Tags attached: Please keep original tags on until you're sure you're keeping the item.
- Unworn and unwashed: Items should be in the same condition they arrived in.
- Free of perfume, deodorant, makeup, pet hair, odors, stains, marks, or damage: We inspect every return to make sure the next customer receives a brand-new item.
- Packing slip or order information included: If your packing slip isn't handy, include a note with your name and order number.
- Returned within 30 days of delivery: Returns must be postmarked within 30 days. Once approved, the package must arrive at our facility within 45 days of your original delivery date.
Items showing any signs of wear may be refused. Items must match the original purchase and order records. Returns that do not meet these requirements may be declined, and items returned in unacceptable condition may be refused or subject to a restocking fee.
Ava Lane Boutique reserves the right to document and verify all returns. Refunds are issued based on the condition of the item when received and inspected at our facility.
If an order qualified for free shipping and is partially returned, bringing the remaining merchandise total below the free shipping threshold, the original shipping cost will be deducted from the refund.
ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE
The following items are final sale and cannot be returned or refunded:
- Items marked "Final Sale"
- Gift cards
- "Return Label + Package Protection"
- Shipping costs (outbound or return)
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, please contact us within 3 days of delivery at Support@AvaLaneBoutique.com. Include your order number and a photo of the item so we can resolve the issue quickly.
TIKTOK SHOP ORDERS
Orders placed through TikTok Shop must be returned and refunded through TikTok Shop in accordance with TikTok Shop policies. Returns must be requested through your TikTok account. Refunds for TikTok Shop orders are issued to the original payment method.
Feel free to email us if you need any support or have any concerns with your TikTok Shop order.
RETURN ADDRESS
Ava Lane Boutique
Attn: Returns Department
2661 Superior Ct.
Auburn Hills, MI 48326
By completing a purchase from Ava Lane Boutique, you agree to this Refund Policy. Ava Lane Boutique reserves the right to limit or refuse returns from customers with excessive return activity. Ava Lane Boutique reserves the right to refuse returns that do not meet these requirements.
Unauthorized chargebacks and payment disputes that violate this policy may be contested with supporting documentation, including delivery confirmation, photographs, return records, and customer communications. Ava Lane Boutique reserves the right to investigate and take action on suspected abuse of this policy.
Questions? Our customer support team is available 24/7 at Support@AvaLaneBoutique.com. We'll take great care of you.