SHIPPING POLICY

Fast, reliable shipping from Michigan. Over 2 million orders shipped. Most orders arrive in 2–5 business days. Orders placed before 2:00 PM EST on business days typically ship the same day.

We are committed to shipping your order quickly, safely, and reliably. Email our customer support team anytime with any questions or concerns.

AT A GLANCE

  • Ships from: Michigan, USA
  • Same-day shipping: Orders placed before 2:00 PM EST, Monday–Friday, typically ship the same day.
  • Standard shipping: Flat rate to anywhere in the continental U.S.
  • Free shipping: Available on qualifying orders (after discounts, before taxes)
  • Redo Prepaid Return Label + Shipping Protection: Optional add-on available at checkout. Provided by Redo Tech, Inc., a third-party service provider. Includes prepaid return shipping for eligible returns or exchanges plus shipping protection for eligible lost, stolen, or damaged packages.
  • Typical delivery: 2–5 business days after shipment
  • Tracking: Included with every order

HOW SHIPPING WORKS

We Ship Fast

Orders placed before 2:00 PM EST on business days (Monday through Friday) typically ship the same day. Orders placed after 2:00 PM EST or on weekends ship the next business day.

Once your order ships, you'll receive a confirmation email with tracking so you can follow your package every step of the way.

Most customers receive their orders within 2 to 5 business days after shipment, depending on location and carrier. Orders are not shipped on weekends or federal holidays. Delivery estimates are provided as a guide and are not guaranteed, as carriers may occasionally experience delays. Some orders may ship in multiple packages.

During holidays, major promotions, sales events, severe weather, carrier disruptions, or other high-volume periods, order processing, shipping, and delivery may take longer than usual.

Shipping Rates

Standard shipping is a flat rate to anywhere in the continental United States. Free shipping is available on qualifying orders (calculated after discounts, before taxes). See your cart for details.

Shipping to Alaska, Hawaii, and U.S. territories may have different rates. Expedited shipping options are available at checkout with rates calculated based on destination and method.

Shipping fees are non-refundable once an order has shipped.

Redo Prepaid Return Label + Shipping Protection

At checkout, if available for your order, you may have the option to purchase Redo Prepaid Return Label + Shipping Protection. This optional add-on is provided by Redo Tech, Inc., a third-party service provider.

Redo Prepaid Return Label + Shipping Protection includes prepaid return shipping for eligible returns or exchanges plus shipping protection for eligible lost, stolen, or damaged packages, subject to Redo Tech, Inc.’s terms, eligibility rules, and claim requirements.

Redo Prepaid Return Label + Shipping Protection is not required to place an order. If you do not purchase it, you may still return eligible items by purchasing a return label through our return portal for $9.97 or by using your own carrier and shipping method.

The cost of Redo Prepaid Return Label + Shipping Protection is non-refundable once the order has shipped. If you return or exchange an item after the order has shipped, the amount paid for Redo Prepaid Return Label + Shipping Protection will not be refunded or credited back. All returns and exchanges remain subject to Ava Lane Boutique’s Refund Policy.

Tracking Your Order

Every order includes tracking. You'll receive a shipping confirmation email as soon as your order leaves our facility.

Customers are responsible for monitoring tracking and securing delivery once the package arrives.

If you need help locating a package, our support team is happy to assist.

ADDITIONAL DETAILS

Lost, Stolen, or Damaged Packages

If something goes wrong with your shipment, please contact us as soon as possible, preferably within 5 days of the delivery date shown in tracking. We will do our best to assist you.

If you purchased Redo Prepaid Return Label + Shipping Protection at checkout, shipping protection for eligible lost, stolen, or damaged packages is provided by Redo Tech, Inc., a third-party service provider, and is subject to Redo Tech, Inc.’s terms, eligibility rules, and claim requirements.

Packages marked as delivered by the carrier are generally considered successfully delivered, unless otherwise determined through the applicable carrier, Redo Tech, Inc., or claim review process. Ava Lane Boutique is not responsible for packages left unattended after confirmed delivery.

Address Accuracy

Please double-check your shipping address at checkout. Orders ship to the address entered at the time of purchase. If you need to update your address after placing an order, contact us immediately — we'll do our best to help before shipment.

We cannot guarantee address changes once an order has been processed or shipped. If a package is returned due to an incorrect or undeliverable address, the customer is responsible for reshipping costs.

Free Shipping and Partial Returns

If an order qualified for free shipping and is partially returned, bringing the remaining merchandise total below the free shipping minimum, the standard shipping cost that would have applied to the order may be deducted from the refund.

Our Commitment to You

We care about every order and are here to help if any issues arise. Our goal is to deliver your order safely and ensure you have a great experience.

Nothing in this policy limits any rights you may have under applicable law, including rights related to damaged, defective, incorrect, delayed, or unshipped items.

By placing an order, you agree to this Shipping Policy.

Questions? Email our customer support team anytime at Support@AvaLaneBoutique.com.