RETURN POLICY
Hello from Michigan!!! Thank you so much for shopping with Ava Lane Boutique! We are committed to 100% customer satisfaction, so feel free to reach out to our amazing customer service team 24/7 with any questions.
Please be sure to read our entire Return Policy before making a purchase and, we kindly ask that you keep the tags on your items until you're sure you'll be keeping them 😊
To start a return, please click here
2024 HOLIDAY RETURN SCHEDULE
All purchases made between November 18 and December 25 can be returned until January 10, 2025. Items must still meet all other return eligibility requirements detailed below and must be postmarked by January 10, 2025.
OUR EASY "RE-DO" OPTION:
For $2.98, you can purchase RE-DO at checkout and make returns hassle-free! If you need to return an eligible item, our return portal will send you a return label at no extra cost, and you can choose a refund or store credit—totally FREE.
Please note: The $2.98 RE-DO fee is non-refundable and all returns must follow the guidelines in our full Return Policy below.
NO RE-DO? NO PROBLEM!
You can still return eligible items, but the cost of the return shipping label will be $9.97.
REFUNDS & STORE CREDITS:
Unlike many other online boutiques, ALB customers have the option of having their refund issued to their original form of payment or issued as a store credit. Store credits help us avoid costly payment processing fees, but the choice is yours :)
RETURN ELIGIBILITY REQUIREMENTS:
Items that don’t meet our return requirements will need to be shipped back to you, and we’ll kindly ask for the shipping costs to be covered. Thank you for understanding!
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14-Day Window: Return shipments must be postmarked within 14 days from when they were delivered (or returned within 14 days from fulfillment date for local pickup customers). Return requests outside of the 14-day window will be reviewed on a case-by-case basis but are not always approved.
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Tags: Like most clothing stores, we cannot accept returned items without tags. Please try on your clothing before removing the tags. We’re proud to offer only brand-new items, so we ask that tags remain attached for returns. Thanks for your cooperation! 😊
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Unused: To ensure all customers receive items in pristine condition, returns must be unwashed and free of any signs of use, such as odors or blemishes.
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Shipping Costs: All shipping costs are non-refundable. Outbound shipping is a flat $7.97 and is non-refundable (see our full Shipping Policy HERE for more details). Return shipping costs are covered when RE-DO coverage is purchased for $2.98 at checkout. Customers who do not purchase RE-DO coverage at checkout will be responsible for the cost of the $9.97 return shipping label.
- Final Sale Items: Final sale items are ineligible for return, refund, or cancelation. Items purchased with prices that end in .97, and items with "Final Sale" in their description are considered final sale. RE-DO is non-refundable.
- Exchanges: We are unable to offer exchanges. However, we can offer store credits for returns which can be applied to the purchase of a replacement item.
HOW TO INITIATE A RETURN:
Aside from TikTok Shop returns, all returns can be initiated through our online return portal HERE
Returns must include the packing slip shipped with the item(s). If the packing slip is unavailable, returns must include a note including customer name, order number, and list of items being returned. The note must include the order number that each item came from. Items returned without this information cannot be accepted.
TIKTOK SHOP PURCHASES:
All purchases made via our TikTok Shop must be returned through the TikTok Shop platform using the following process:
- Go to your profile on TikTok Shop and access “My Orders”.
- Select the order you would like to return and the reason for doing so.
- Select your preferred return method and submit the return.
- You will receive a pre-paid shipping label.
- Use the shipping label to send the time back to us.
RETURN PROCESS TIMING:
Returns are manually processed in the order we receive them. Please allow 5-7 business days to process your return after we receive it (we usually get to them quickly). You will want to keep your return tracking for your records as we are not responsible for return packages if they are lost during transit.
Please refer to your return tracking to determine if your return has been delivered to us. Customers will receive a return confirmation once their return has been fully processed.
DAMAGED ITEMS:
All our shipments are hand packed and inspected with love. We make every effort to catch imperfections before they leave our doors. If an item you receive is damaged, please email our customer service team at Support@AvaLaneBoutique.com and they will be happy to help.
From our family to yours, thank you so much for shopping with Ava Lane Boutique!!!
RETURN ADDRESS:
Ava Lane Boutique
Attn: Returns Dept
2661 Superior Ct.
Auburn Hills, MI 48326
If you need to reach us for any reason, please email our amazing customer service team at Support@AvaLaneBoutique.com and we will take good care of you!!!